Terms & Conditions | Valor Auto Styling

TERMS AND CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

All visitors, by coming to this site and viewing of the of the products agree in full to the terms and conditions of the products below and the purchase of said products.

PAYMENTS

We accept Visa, Mastercard, Discover, American Express, Pay Pal, bank wire transfers, and cashier or certified checks. We do not accept personal checks or CODs. Valor Auto Styling collects sales tax on all orders shipping to California, as required by law. International orders over $300 MUST be paid via wire transfer only.

PRICES

Prices are subject to change without notice. In the event that an incorrect price is listed or advertised, Valor Auto Styling reserves the right to refuse or cancel any orders at the incorrect price. We apologize in advance for any inconvenience this may cause.

REFUNDS

Refunds will be made using the same method of payment as the original transaction whenever possible, with the exception of wire transfers. Any payment made via wire transfer will be refunded by company check.

ORDER CANCELLATION

If your order has not been charged, you may cancel without penalty. If your order has been packaged, labeled for shipment, or charged, a 5% fee will apply to cancel your order due to the work our staff has put in already. Please note that most orders are pulled from inventory, labeled, charged, and ready for shipment very quickly after your order is placed, so please do not order unless you mean to actually receive and pay for your items. Valor Auto Styling reserves the right to cancel any unshipped order without customer approval, but the customer will be notified. If an order has already shipped and the customer wants to cancel it, the Return Authorization procedure must be followed, the customer is responsible for all return shipping/re-routing fees, and a restocking fee may apply. Refusing delivery of an item does not constitute an order cancellation and a 25% restocking fee will be applied for a refund or 10% restocking fee for store credit. Any authorized return shipment to Valor Auto or it’s suppliers that incur shipping damage will have a shipping damage claim filed with the corresponding shipping companies. All refunds to be issued will be temporarily postponed until such damage claims are settled with that courier. If it is determined that the damage to the return shipment was not caused by the courier, then the customer will not be entitled to any refunds and the item can be shipped back at customers’ expense. Please note that the cancelation procedures do not apply to "special order” or "backordered” items. Gift certificates cannot be refunded.

BACK ORDERS

From time to time parts ordered may not be available and a back-order is required. Valor Auto Styling provides special order form paperwork for backorder situations. This paperwork supersedes the above mentioned "Order Cancellation” procedures and backordered items are subject to the terms stated in your special order form. If possible to ship without any additional fee, all items from your order that are not back-ordered will be shipped directly to you. If the other items can be shipped with an additional shipping cost, you will be notified for approval of this cost before we ship these items.

SPECIAL ORDERS

Special order items are subject to the terms stated in your special order agreement and the terms specified in the "order cancellation” procedures do not apply to backordered or special ordered items. All sales are final on Special Orders. Pre-payment is required for Special Order items.

DAMAGED OR DEFECTIVE PARTS

All items are shipped to the customer in good condition. However, mishandling by the shipper can cause parts to arrive damaged. Product defects may become apparent when the customer inspects the shipment received. These defects must be clearly described to Valor Auto Styling support staff, and pictures may be required to verify the reported defects in order to authorize a return. It is strongly recommended that all items be inspected for damage or defects upon receipt. In the case damaged parts are received, the customer must contact Valor Auto Styling within 3 business days to report the incident. After 3 business days all claims of damaged or defective parts will be refused. Valor Auto Styling must be notified of defect or damage before the part is installed, painted, or modified in any way. The shipping damage claim will be filed with the shipper by Valor Auto Styling or by Valor Auto Styling’s supplier who shipped the item directly to the customer. Once Valor Auto Styling has confirmation that the shipping damage claim has been filed with the shipper and/or confirmed that the product(s) have left defective from the product’s carrier, Valor Auto Styling will issue a pre-paid shipping label from the carrier and customer will drop off the package at a local shipping hub for the shipping company. Valor Auto Styling’s decision to ship out replacement products prior to receiving finalizations or verdicts on any damage claim associated with shipping, will be done solely at the discretion of Valor Auto Styling. Please note that on international returns, Valor Auto Styling will not be responsible for any return shipping costs. Any authorized return shipment to Valor Auto Styling or Valor Auto Styling’s suppliers that incur shipping damage will have a shipping damage claim filed with the corresponding shipping companies. All refunds to be issued will be temporarily postponed until such damage claims are settled with that courier. If it is determined that the damage to the return shipment was not caused by the courier, then the customer will not be entitled to any refunds and the item can be shipped back at customers’ expense. Customer will be issued an RMA number from Valor Auto Styling for the return of damaged parts. Items sent back without an approved RMA number will be refused and all damage claims will be null and void. A fee may be charged for any missing items. In the event that an item is received defective the customer must file warranty claims directly with the manufacturer unless instructed otherwise by the manufacturer. Valor Auto Styling will be happy to assist customers with any warranty claims processes with manufacturer, however, the manufacturer and only the manufacturer has the sole discretion on warranty claims resolutions. Valor Auto Styling has no input or leverage with warranty claims. Any costs incurred by Valor Auto Styling for unauthorized shipment refusal and without first obtaining an RMA number from Valor Auto Styling, will result in those costs being deducted from any refunds or store credit that the customer is entitled to. All shipping charges to be included with any refund, will be null and void if Valor Auto Styling’s Return Policy is violated in any way. All refunds and the extent of those refunds will be subject to Valor Auto Styling’s discretion if the Return policy is violated in any way.

A Return Authorization Number that is issued by Valor Auto Styling is valid for 15 days from the day that it is issued. Items must be sent using a service that is trackable and shows it is in the courier's possession no later than 15 days from the day that the RMA is issued. If your package is sent beyond the 15 day allotted time limit, Valor Auto Styling and Valor Auto Styling’s suppliers reserve the right to refuse the return. Valor Auto Styling also will not issue another RMA # for this item if the previously issued RMA # has expired already.

Any parts damaged due to faulty installation by the customer are the responsibility of the customer and can not be returned for a refund. No parts that have been installed, painted, or modified in any way can be returned.

Product is delivered in raw, manufactured condition. Purchaser or their shop, will have to prep, sand, primer, paint and custom fit product to the target vehicle. Target vehicle will have to be cut, welded and sealed for purchased products to function properly.

INSTALATION WARRANTIES

VALOR AUTO STYLING MAKES NO WARRANTY ON INSTALLATION. We encourage Purchaser to find a high quality automotive shop, who has successfully installed wide body kits multiple times in the past, to fully install the kit properly. All Valor Auto Styling parts are designed digitally to fit as seen in our photos on our website and our social media accounts. They are made to fit, with proper installation, on the appropriate vehicles they were designed for. Any cars with previous damage, accidents or repair, may have issues with installation and Valor Auto Styling cannot guarantee proper fit due to any of the aforementioned issues.

SAFETY WARRANTIES

VALOR AUTO STYLING MAKES NO WARRANTY ON VEHICLE SAFETY OF PRODUCTS. Valor Auto Styling products are manufactured to cosmetically enhance vehicle and assist, in conjunction with other shop and auto after market improvements, to aid in changing the look of the vehicle.

SHIPPING

Valor Auto Styling ships only 100% fully functional products and all products, unless otherwise noted, are brand new. Valor Auto Styling photographs all products and packaging before shipping. Valor Auto Styling warrants our packaging and shipping when Valor Auto Styling coordinates and purchases the entire shipping process. When Purchaser or their agents coordinate and purchase their own shipping, Valor Auto Styling cannot guarantee any damage issues resulting from shipping We encourage Purchaser to invest in shipping insurance if they are using their own agents and/or brokers. This shipping warranty applies to all US and International shipping. With international shipping Purchaser agrees to hire a broker before purchase of products. Purchaser is responsible for all country taxes, tariffs, import taxes and duty fees. By purchasing product, Purchaser agrees to pay all shipping charges for all product that is not cleared by Customs, not claimed, or owed tax or customs fees on. Any shipping damage MUST be reported within 24 hours of delivery via written communication (email preferred) and must include photos of packaging condition and parts condition.

Orders are normally shipped within 24-48 hours, however, in some cases longer shipping times may occur. If you need the part(s) by a specific date please notify us by email at sales@valorautostyling.com. Valor Auto Styling ships to any location where UPS, FedEx, and the US Postal Service can deliver. Orders destined for locations outside the continental U.S. must be submitted by directly through a sales rep so that shipping charges can be calculated. International orders submitted through our website will be put into review by a sales rep and you will be contacted with the shipping charge for your approval before we process your payment. Multiple item orders may be shipped separately and on different days. Any costs incurred by Valor Auto Styling for unauthorized shipment refusal and without first obtaining an RMA number from Valor Auto Styling, will result in those costs being deducted from any refunds or store credit that the customer is entitled to. A 25% restocking fee will be charged on any order if delivery is refused, or 10% restocking fee for store credit. Any authorized return shipment to Valor Auto Styling or Valor Auto Styling’s suppliers that incur shipping damage will have a shipping damage claim filed with the corresponding shipping companies. All refunds to be issued will be temporarily postponed until such damage claims are settled with that courier. If it is determined that the damage to the return shipment was not caused by the courier, then the customer will not be entitled to any refunds and the item can be shipped back at customers’ expense. We will only ship to your billing address linked to the credit card unless you fill out our address form. International shipping costs on returns are not the liability of Valor Auto Styling at any time and must be paid for by the customer in the return process.

WRONG PARTS RECEIVED (SHIPPING ERROR, CORRECT PARTS WERE ORDERED)

Valor Auto Styling makes every attempt to ship all orders quickly and accurately. Occasionally, a mistake is made and the customer receives an incorrect part. It is required that the customer verify that all delivered items match the Sales Order before any installation takes place. If the part has been installed, painted, or modified in any way, the customer now owns the part and it is non-returnable. In the case incorrect parts are received, the customer must contact Valor Auto Styling within 15 days to report the error. After 15 days all sales are final. If the error is verified by Valor Auto Styling, an exchange for the correct part will be processed. The customer must obtain an approved RMA number from Valor Auto Styling and ship back all item(s) in their original packaging with 100% of the original contents prior to Valor Auto Styling sending out the replacement product. Valor Auto Styling will not ship out the correct merchandise until confirmation of receipt of product is acquired by Valor Auto Styling, customer may opt to place a deposit which is 100% of the cost of the item in order to expedite the shipment of the correct product. Once the return shipment is received Valor Auto Styling will issue a full refund for the additional purchased product. If the customer decides not to keep the product instead of receiving a replacement because it is damaged, defective, incorrect, and/or lost in transit, a 25% restocking fee will be applied for the return as this will then be considered a return under the conditions of "Decide Not to Keep Parts” or 10% restocking fee for store credit. For domestic returns, Valor Auto Styling will pay the shipping costs. Any costs incurred by Valor Auto Styling for unauthorized shipment refusal and without first obtaining an RMA number from Valor Auto Styling, will result in those costs being deducted from any refunds or store credit that the customer is entitled to. Any authorized return shipment to Valor Auto Styling or Valor Auto Styling’s suppliers that incur shipping damage will have a shipping damage claim filed with the corresponding shipping companies. All refunds to be issued will be temporarily postponed until such damage claims are settled with that courier. If it is determined that the damage to the return shipment was not caused by the courier, then the customer will not be entitled to any refunds and the item can be shipped back at customers’ expense. For international returns, shipping costs will be paid by the customer. Items sent back without an approved RMA number will be refused.

PRODUCT WARRANTIES

Limited Manufacturing Warranty. Valor Auto Styling warrants for a period of 24 Hours following delivery of the Products (the “Warranty Period”) that the Products shall be free from defects in materials and workmanship. Any defects or damage MUST be reported within 24 hours of delivery via written communication (email preferred) and must include photos of packaging condition and parts condition. Valor Auto Styling’s sole obligation under this warranty shall be to provide, at no charge to Purchaser, replacement Products. Defective Products must be returned to Valor Auto Styling (at Purchaser’s cost) in order to receive warranty replacement (unless Valor Auto Styling determines such return is not necessary) and shall become Purchaser’s property. For a warranty claim to be made, Purchaser must follow the procedures established by Valor Auto Styling.

LOST SHIPMENTS

In the event that a shipment is lost by a shipping company (UPS, FedEx, USPS, etc.), a claim will be filed by the original shipper with that shipping company. Valor Auto Styling reserves the right to issue any and all refunds, exchanges or replacements until the shipping company has reimbursed Valor Auto Styling for the insured value of the lost shipment, Any deviation from this rule will be solely conducted by Valor Auto Styling at its own discretion.

Any shipment that is shipped form Valor Auto Styling location will carry an insured value. Any lost or missing shipments will be pursued with the corresponding shipping company for that shipment. Due to the fact that some products sold by Valor Auto Styling are not actually stocked by Valor Auto Styling, any insurance claims for lost or missing shipments will be conducted solely by the discretion of the supplier that had originally shipped out the merchandise. Valor Auto Styling does not have any authority to carry out and such insurances claims if Valor Auto Styling was not the original shipping company.

For non-signature required shipments: If the tracking information that corresponds to a shipment confirms that the product was delivered to the intended address the customer assumes all responsibilities and liabilities for the receipt of that shipment. The customer is the one who provides Valor Auto Styling with the ship to information and in doing so absolves Valor Auto Styling of any liabilities for missing or stolen deliveries.

INSTALLATION AND LABOR COSTS

Valor Auto Styling assumes no liability for any installation or labor costs the customer may incur in connection with parts purchased from us, even if there was a wrong item received or defective item received. It is the customer’s responsibility to fully inspect all received parts for accuracy and quality before contracting an installation shop to do any labor.

FRAUDULENT CREDIT CARD TRANSACTION AND CHARGEBACK POLICY

Many people that make purchases on the Internet do so with the intent to defraud the merchant. Valor Auto Styling takes credit card fraud very seriously and that is why we have added this section. A chargeback is when you call your credit card company or bank and tell them to reverse the charges paid to a merchant. Filing a chargeback after receiving merchandise is fraud and we will prosecute anybody that attempts or commits fraud against us.

If you place a chargeback with your credit card company (on purpose or by mistake) for any order that you placed and received, there will be a $150.00 research fee charged to your account upon receiving the chargeback by our merchant provider to cover our investigative expenses to prove that you did make the purchase. By filing a chargeback you are also voluntarily revoking your right to return the products that have been sent to you

Valor Auto Styling does not tolerate credit card fraud, and all fraud, without exception, will be prosecuted to the full extent of the law. In addition, we will pursue civil legal action seeking any loss of income related to the fraud, including business, legal fees, research costs, employee down time and loss of revenues.

Valor Auto Styling considers credit card charge backs to be fraud if you have made no reasonable effort to work with us to resolve any problems with your purchase. All frivolous chargebacks not only cost our employees time away from our usual and customary matters of conducting normal business, but cost us money, therefore:

You agree that if you, the buyer, choose to do business with Valor Auto Styling, and you file a charge back with your credit card company, and you do not win the charge back argument, you agree to pay us $150 for our time responding to the matter plus any owed restocking fees that you have agreed to. You, the buyer authorize us to charge this amount to your credit card. If this charge is rejected (or charged back again), Valor Auto Styling will pursue legal action to recoup losses for our time associated with responding to the chargeback in addition to any other fees explained above. You agree to reimburse us or any representative we may appoint for any legal expenses your actions may make us incur. We take fraud seriously. If any provision of this Agreement is deemed illegal, invalid, or unenforceable, the remaining provisions shall remain in full force and effect. The waiver of a breach hereunder does not waive any other or subsequent breach.

If you file a chargeback prior to returning merchandise and there are outstanding fees due to us (restocking fees or other agreed upon fees), your merchandise will not be accepted by us. We will either not sign for it (if signature is required) or will mark it return to sender.

In the event that you win the charge back with your credit card company, and have not returned our goods, Valor Auto Styling will attempt to recover fraudulently disputed charges plus all other fees owed to us and additional costs via a third-party collection agency and your account will be reported to all credit bureaus as a delinquent collection account. This may severely damage your credit rating for at least the next seven (7) years. In addition to this, Valor Auto Styling will file a report with your local police or sheriff’s department, and file a mail fraud complaint with the United States Postal Inspection Service.

Note: The customer must attempt to return any and all merchandise to Valor Auto Styling before attempting a chargeback. NO EXCEPTIONS

CONFIDENTIAL INFORMATION; NO REVERSE ENGINEERING

Valor Auto Styling may provide Purchaser with certain confidential or proprietary information (“Confidential Information”). Confidential Information includes information, whether written, electronic or oral, which Purchaser knows or reasonably should know is proprietary, confidential or a trade secret of Valor Auto Styling, including any and all design technology, design, technical or business information, the Software including its source codes and documentation, specifications and design information for the Valor Auto Styling Products, servicing information, customer lists, pricing information, marketing information, policies, procedures and manuals regarding Valor Auto Styling’s Purchasers or distribution channels, research and development and other proprietary matter relating to the Valor Auto Styling Products or business of Valor Auto Styling. Purchaser will refrain from using the Confidential Information except to the extent necessary to exercise its rights or perform its obligations under this Agreement. Purchaser will likewise restrict its disclosure of the Confidential Information to those who have a need to know such Confidential Information in order for Purchaser to perform its obligations and enjoy its rights under this Agreement. Such persons will be informed of and will agree to the provisions of this Section and Purchaser will remain responsible for any unauthorized use or disclosure of the Confidential Information by any of them. Upon termination of this Agreement (or earlier, upon request by Valor Auto Styling), Purchaser shall cease to use all Confidential Information and promptly return to Valor Auto Styling (or destroy, upon request by Valor Auto Styling) any documents (whether written or electronic) in its possession or under its control that constitutes Confidential Information.

During the term of this Agreement and thereafter, neither Purchaser, nor Purchaser’s employees, independent contractors nor other agents shall (a) reverse engineer, decompile or otherwise disassemble the Valor Auto Styling Products from the products themselves or from any other information made available to them, or (b) otherwise use any of the Confidential Information or Valor Auto Styling provided training to support, maintain or otherwise service a third party’s products or services.

INFRINGEMENT BY THIRD PARTIES

This purchase is for direct installation only. Purchaser will cooperate fully with and assist Valor Auto Styling in its efforts to protect Valor Auto Styling’s intellectual property rights, and therefore may not copy or duplicate or remanufacture solely or with other entities.

DISUPTES

Purchaser agrees by purchasing Valor Auto Styling products to agree to the following terms for any and all disputes around any and all issues from purchase. Valor Auto Styling Terms and Conditions are biding and represent the process and determination of all issues. If there is outstanding issues, Purchaser and Valor Auto Styling agree to discuss these issues via email, phone or video conference and try and determine a solution. There has to be multiple conversations (minimum of 3) to come to a determination. If a determination cannot be achieved, then both parties agree to arbitration. The arbitration will take place in Los Angeles, California and the arbitration lead will be determined by Valor Auto Styling.

INDEMNIFICATION

Purchaser agrees to indemnify and hold Valor Auto Styling harmless from any and all actions, awards, claims, losses, damages, costs and expenses (including reasonable attorneys’ fees) attributable to Purchaser’s breach of this Agreement or to any negligent, grossly negligent, willful or unlawful acts or omissions of Purchaser, its employees, officers, agents, subcontractors, dealers or representatives.